Effective Date: 08 August 2024

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Better Book Here Bhopal provides this website and its content on an "as is" basis. This Disclaimer Policy outlines the limitations of our liability and the terms under which our website and services are offered.

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1. General Disclaimers :

   • Accuracy of Information: We make no warranties or representations regarding the accuracy, completeness, or reliability of the information on our website. The content is provided for general information purposes only and may not reflect current developments or changes. While we strive to keep the information accurate, errors or omissions may occur.

   • No Professional Advice: The content on this website does not constitute professional advice. For specific advice tailored to your situation, you should consult a qualified professional.

2. Room Availability and Hotel Agreements :

   • Subject to Availability: Our service, including the availability of rooms and amenities, is subject to the room availability as provided by the hotels in our network. The information provided on our website regarding room availability is based on data received from the hotels and is not guaranteed.

   • No Infringement on Contracts: Better Book Here Bhopal does not infringe upon any contracts or agreements between hotels and other channel partners or third-party booking websites. We are not a party to any agreements or contracts between hotels and other parties, and the onus is upon the hoteliers to provide complete disclosure to other parties they are engaged with.

   • Hotelier’s Responsibilities: The hotels are responsible for ensuring that their disclosures and agreements with other parties are accurate and comprehensive. Any discrepancies or issues related to hotel agreements are to be addressed directly with the hotel.

3. Amenities and Services :

   • Mutual Responsibility: The amenities promised at the time of booking through the Better Book Here website are the mutual responsibility of Better Book Here Bhopal and the hotelier. Both parties are responsible for ensuring that the amenities are provided as described. Better Book Here Bhopal is not solely liable for any failure to provide the amenities or services, and any issues should be resolved directly with the hotel.

4. Quality of Service and Compensation :

   • Service Quality: In the event of lesser quality of service or if promised facilities are not delivered, or if you are asked to repurchase amenities at a higher rate during check-in, you have the right to request a change of hotel. The Better Book Here Bhopal team will make reasonable efforts to accommodate you elsewhere where the promised services and facilities are provided.

   • Claims and Compensation: While we do not offer extravagant or superfluous compensation for service deficiencies or unfulfilled commitments, we are committed to addressing genuine claims. Such claims will be considered generously by the Better Book Here Bhopal management in coordination with the hotel management team. Our aim is to resolve issues fairly and to the satisfaction of the customer, ensuring that the fault is addressed appropriately and that an apology is extended to the customer.

5. Economic Fluctuations :

   • Impact on Terms and Services: In the event of sudden hikes or crashes in the market that affect the basic economy of the local region, state, or nation, resulting in fluctuations in prices or services, Better Book Here Bhopal, the hosting hotel, and the customer are expected to be considerate of each other.

   • Service Fluctuations: The services delivered may fluctuate to maintain the viability of BBH and the hotel. In such circumstances, customers will not be charged excessively amidst the economic crisis.

   • Notification of Changes: Any fluctuations in terms due to economic changes will be declared in writing, including the reason for the changes, and notified to the customer via email. Customers are required to promptly reply to the email within 72 hours, either accepting or requesting modifications to the new terms. If a decision cannot be reached within a reasonable time, customers should inform management to request a hold or pause on the terms for a specified period.

6. Images and Visual Discrepancies :

   • Image Representation: The images provided on our website are actual photographs of the sites but may be taken decoratively. There may be slight differences between the images and the actual site upon visit.

   • Claims for Discrepancies: No claims will be entertained for discrepancies between the images and the actual site conditions. Consumers cannot make superfluous claims or demand monetary compensation or refunds based on such differences, provided that all parameters related to services, quality, and hygiene are met as per the management's standards.

7. Unforeseen Circumstances :

   • Force Majeure: In the event of unforeseen circumstances, including but not limited to natural disasters, cyber attacks, infrastructure crises, or significant economic crises affecting the local or national economy, all parties to the contract (including Better Book Here Bhopal, the hotel, and the customer) are required to act reasonably and with understanding towards each other.

   • Reasonable Action: During such circumstances, all parties should collaborate to manage the impact on the terms of the agreement and ensure mutual consideration. Adjustments to the services or terms may be necessary, and all parties are expected to communicate openly and work towards a fair resolution.

8. Public Disclosure of Sensitive Information

   • User Responsibility for Public Data: If a user publicly shares their account data, booking information, or any other sensitive information in an attempt to appreciate or defame Better Book Here Bhopal, the hotel, or any related party, and such data is exposed to cyber threats or misuse, Better Book Here Bhopal holds no responsibility for any resulting damages or issues.

   • Cyber Threats: Better Book Here Bhopal is not liable for any security breaches or damages arising from publicly disclosed sensitive information or data made accessible by the user’s own actions.

9. User Code of Conduct :

   • Code of Conduct: Users are expected to adhere to basic standards of morality and professionalism while interacting with Better Book Here Bhopal and its associated hotels. We aim to deliver the highest quality of services. However, minor oversights may occur, which will be addressed promptly upon request. Customers are expected to avoid social defamation of Better Book Here Bhopal or the hotel for such minor issues. For significant failures, Better Book Here Bhopal will take immediate action to compensate for any insufficiencies. Employees responsible for such issues will be held accountable, and appropriate actions will be taken by management.

10. Account and Data Security :

    • Data Protection: All reasonable measures are taken by our technical team to protect user data from unauthorized access. However, any breaches resulting from Wix’s server or website hacking are considered, and only those directly responsible will be held accountable.

    • User Responsibility: Users must take all necessary precautions to safeguard their credentials. Better Book Here Bhopal is not responsible for any loss or damage resulting from a user's negligence in protecting their account information.

11. Third-Party Services and Defaults :

    • Third-Party Responsibility: Any defaults in services provided by third parties, including but not limited to payment processors, advertising services, social media integrations, and affiliates, are not the responsibility of Better Book Here Bhopal or the hosting hotel. However, Better Book Here Bhopal will make considerable efforts to facilitate grievance resolution for such defaults. It is important to note that addressing these issues is not part of the core services provided by Better Book Here Bhopal.

12. Professional Advice :

    • Advice Provided: When advice is tendered to a client regarding their stay or event planning, such advice is intended to be helpful and should be cross-checked as part of the customer’s rights. However, this advice cannot be challenged or used to negotiate rates. Once advice is accepted and converted into terms of the deal, all parties to the contract (Better Book Here Bhopal, the hotel, and the customer) are required to fulfill the terms and honor the contract. Any unforeseen circumstances affecting the contract must be dealt with humanely and with understanding rather than strictly from a professional standpoint.

13. Legal Jurisdiction and Dispute Resolution :

    • Initial Resolution: Any disputes arising from issues related to finance, management, operations, human resources, marketing, or otherwise will first be addressed through conciliation. This process involves an attempt to reach an amicable resolution through negotiation and mutual agreement.

    • Arbitration: If conciliation fails to resolve the dispute, the matter will be referred to arbitration. Arbitration will be conducted in Bhopal, and the proceedings will follow the Arbitration and Conciliation Act, 1996. The arbitrator's decision will be final and binding on all parties involved.

    • Court Proceedings: If arbitration does not resolve the dispute, or if either party is dissatisfied with the arbitration outcome, a court notice to sue may be issued as a last resort. Disputes may be pursued in either a consumer court or a civil court, depending on the nature of the dispute.

    • Jurisdiction: All disputes will be resolved under the jurisdiction of Bhopal, Madhya Pradesh. This includes any legal proceedings related to finance, management, operations, human resources, marketing, or any other related matters.

    • Final Resolution: The parties involved in the dispute agree to comply with the decisions and rulings issued through the aforementioned processes and accept Bhopal’s jurisdiction as the final authority in resolving any disputes.

14. Notice of Policy Changes :

    • Notification: Any changes to our policies, terms, or conditions will be notified on our website and through our social media channels within 48 hours of such changes.

    • User Responsibility: Users are expected to stay updated with any changes to our policies and terms. Continued use of the website after such notifications constitutes acceptance of the updated policies.